Refunds for prepaid capacity

Zupa Print sells Venue Authority capacity as a one-time prepaid purchase. There is no automatic renewal to cancel. Your dashboard shows the purchase, granted units, and remaining balance.

Refund eligibility depends on the Checkout terms, applicable law, how much capacity was used, and whether a verified service failure prevented delivery. A match rejected correctly under the published policy is not, by itself, a service failure.

For a duplicate charge, payment error, security incident, or material service failure, submit the Stripe receipt or payment reference through support. Never include full card numbers or API keys.

Last updated: August 13, 2026. The Checkout terms control where they differ.