Find the answer, then send the smallest safe report.
Start with the API docs, methodology, and status page. Support is asynchronous; there are no sales calls or bespoke lookup services.
What to include
- Account or organisation identifier
- Request ID and approximate UTC time
- Endpoint and HTTP status
- A short description of the expected and observed behavior
Do not include merchant names, full addresses, API keys, passwords, card numbers, or private source exports.
For billing, use the hosted billing portal first. For security concerns, say "security" in the subject and do not attach secrets. Response timing depends on severity. Urgent access and security issues are prioritized.
Email support