Status
The public status page reports serving snapshot identity, source freshness, privacy maintenance freshness, monitoring, webhook delivery, and billing availability.
Venue Authority trust center
Incident support and current status
Support is asynchronous and request IDs provide the starting point for investigation.
Support
Customers can send a request ID and UTC timestamp through the published support channel. Venue Authority does not require a sales or support call for the standard product journey.
Service commitments
The trust center describes implemented controls and current behavior. It is not a contractual SLA, DPA, certification, uptime promise, or legal guarantee.